# IT - Technical Help Desk - IntermediateApex Systems, Inc.Toronto, ONContractJun 07, 2026Information Technology## Job Description**Job#: ****Job Description:****Technical Help Desk - Intermediate****Duration**: 12 months**Work Model**: Hybrid/Remote (May have to come in the future or on demand)**In-Office Requirement**: Remote unless needed to come into office. Required if equipment issues.Work Hours: 37.5Job DescriptionTitle: Technical Help Desk - IntermediateThese roles are critical to the TSC Service Desk’s ability to provide excellent first level, 24/7 support for Banks technology and applications. These team members respond to and resolve technical incidents across multiple LOBs through Phone, Live Chat, Call-Back and Email channels. These roles will work closely with other Technology groups to ensure that incidents (both major and minor) are addressed in a timely manner.**What you'll be doing**In this role, you will support access request provisioning such as granting, modifyin...