The IT Technician is responsible for end user support via onsite and remote support tools; user account maintenance; and support, configuration, deployment of technology hardware and software throughout the organization. This hands-on position requires a great deal of flexibility and autonomy while working closely with end users and administrative staff.

Duties and Responsibilities:

Technology Support

1.      Provide onsite and remote end-user support for:

a.      Hardware: Laptops, desktops, network printers, iPhones, and tablets.

b.      Software: Windows 11, Active Directory, Microsoft 365 applications and services, internet browsers, and miscellaneous applications.

c.       Endpoint Connectivity: general LAN and Wireless access.

d.      General technology use.

2.      Facilitate warranty repairs, perform basic hardware repair tasks such as swapping a laptop keyboard or hard drive.