Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute to providing solutions to work related problems.
• Assist in the development and implementation of best practices for incident management.
• Monitor system performance and troubleshoot issues proactively.
• Provide training and support to team members on new processes and tools.
• Document all incidents and resolutions in the knowledge base for future reference.

Professional & Technical Skills

• Strong understanding of customer service principles and practices.
• Experience with incident management tools and ticketing systems.
• Ability to analyze complex problems and develop effective solutions.
• Familiarity with cloud-based technologies and their applications.

Additional Information

This p...