Were seeking an experienced ITIL 4 Support Engineer to join our technical operations team. Youll be responsible for end-to-end support across enterprise IT environments, focusing on incident, problem, change, and configuration management all aligned with ITIL 4 best practices. The role spans both cloud (AWS/OpenShift) and on-premise infrastructure and requires strong operational discipline and proactive monitoring capabilities.

Key Responsibilities

• Deliver 1st-line and preventative technical support across IT systems
• Perform incident resolution, root cause analysis, and escalation
• Apply change and configuration management with accurate documentation
• Monitor system health and performance; conduct regular checks and patching
• Support deployments in pre-production and production environments
• Communicate incident status and updates to stakeholders and service desk
• Collaborate with vendors a...