Job description:  ITIL Major Incident Manager (ITIL 3 / ITIL 4)

JD- Major Incident Manager – Job Description

Role Summary

The Major Incident Manager (MIM) is responsible for the end-to-end management of high‑severity / business‑critical IT incidents to ensure rapid service restoration with minimal business impact. The role leads incident bridges, coordinates cross‑functional teams, manages stakeholder communications, and drives post‑incident reviews aligned with ITIL Major Incident Management best practices.

Key Responsibilities