Job Title: ITIL Process Director
Location: Noida (Work from Office)
Experience: 14+ Years
Shift: US Shift

Role Overview
The

ITIL Process Director

is responsible for designing, implementing, managing, and continuously improving IT Service Management (ITSM) processes aligned with the

ITIL framework . The role ensures that IT services are delivered efficiently, consistently, and in line with business requirements.
This role oversees key ITIL processes such as

Incident Management, Problem Management, Change Management, Service Request Management, and Service Level Management , ensuring operational excellence and service quality.
Key Responsibilities:
ITIL Process Governance
Define, implement, and maintain

ITIL-based ITSM processes

across the organization.
Establish governance models and standards for IT service management.
Ensure adherence to

ITIL best practices and compliance requirements...