Graduate Associate - Customer Satisfaction & Quality And Customer Care Centre

Description

We are looking for a CSQ & CCC Graduate Associate to support CCC and CSQ operational activities while building a strong foundation in customer experience, quality management, NCR management, and continuous improvement. This role is intended for early-career talent with strong potential, learning agility, and the right attitude to grow into future critical roles.

Quality Control & Tracking

Responsibilities

• Support CCC and CSQ operational activities, gaining exposure to end-to-end customer experience processes
• Assist with Non-Conformance Report (NCR) management, tracking actions and engaging relevant stakeholders
• Collaborate across Sales, CCC, Finance, and Operations to support issue resolution and service quality improvement
• Ensure process discipline, documentation accuracy, and adherence to quality standards ...