Epicor is hiring a Technical Application Specialist in Vernon, BC, to connect with customers and provide exceptional support. Bring your troubleshooting skills and software knowledge to this vital role.

We are developing a pool of experienced candidates for future opportunities in Vernon. This position requires a minimum of 3 years of experience in a similar role. You'll be responsible for monitoring support queues, offering functional training, and logging issues for software development, all while maintaining effective communication with clients.

Key Responsibilities: • Monitor and investigate support tickets promptly • Manage communications with customers professionally • Escalate urgent matters to the Support Manager • Provide training on Epicor applications to clients • Recreate software issues for troubleshooting

Requirements: • Minimum 3 years in a technical support role • Post-secondary education or equivalent knowledge • Proficiency in MS Office, SQL...