Directly Reports To

Manager / Lead Customer Advocate

Main Area of Responsibility

Sprout Solutions is seeking a proactive and detail-oriented Support Specialist: Non-Core and API to join our Customer Success team. This role will serve as the first point of contact for clients, addressing and resolving their concerns with a strong focus on delivering a seamless customer experience. Our ideal candidate is technically adept, with a background that allows them to investigate issues, troubleshoot effectively, and work collaboratively with various teams to resolve complex client challenges. Products and services that the Support Specialist will be handling are non-core products (ReadyCash, ReadyWage, Performance+, etc.) and API / integrations.

Tasks

Customer Support

• Provide timely and effective support across multiple channels (email, calls, online meetings), using the most appropriate method depending on the issue at hand. <...