Hey, we are Accountable!

With our app, we make the lives of self-employed people a lot easier by making their tax hassles simple and stress-free. Our team is booming and we are looking for an enthusiastic Junior Customer Success Officer to join us in making this mission a reality.

Tasks

Operations (80% of your time)

• As a Junior Customer Success Officer (Tax Coach), you are the first help for tax questions. Via chat, email, phone or video call, you assist our users.


• You support the community with demos, webinars and drafting FAQs.


• You act as a bridge between self-employed users and our product team, both for passing on new ideas and resolving issues.

Projects (20% of your time)

• You devise strategies to retain and persuade users to subscribe and submit taxes with us.


• You contribute to improving our UX and work closely with the marketing team.