Job Description:

Provides desktop and remote technical support to users on end user hardware.  Troubleshoots laptop/desktop PC problems.  Responds and follows-up on customer support problems, provides timely and professional Desktop support to users. You will be interfacing with users, therefore you should be articulate in your communications. You will need to explain technical intricacies to end users in a way that is easily understood. You will need to maintain a high-level customer service focus, exhibiting expertise, courtesy, timeliness, and professionalism.

Job Responsibilities:

• Configures, installs, and supports desktop computers, laptop computers, printers, monitors, and other general peripherals
• Provide technical support and troubleshooting for software applications loaded on desktop and laptop computers that communicate to/from application servers and third-party support s...