About The Job
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As the IT Service Management Coordinator, you, together with the team, will act as a Center of Excellence providing services to several departments, as well as being in charge of overviewing technical services provided for several business functions. The scope includes a variety of technologies supporting: Data Solutions, Web Services Applications, Business Intelligence, Financial Solutions, Mortgage Solutions, Platform Services, etc.
What You Do
Assist the Service Management Team with several activities (e.G., monitoring, reporting, data processing, documentation maintenance, etc.).
Provide insights to improve processes and AI/Automation solutions while also supporting the development of a variety of reports (e.G., Status Updates, IT Healthchecks, Process Summaries, Service Status Analytics).
Help in maintainin...