Role Overview

The Learning & Development Trainer / International Customer Service BAE is responsible for designing, planning, facilitating, and evaluating training interventions across operational and customer service environments. The role focuses on delivering high-quality training aligned to business, client, and operational requirements while also supporting exceptional customer service delivery through inbound calls, emails, and digital chat channels.

This position plays a critical role in ensuring employees are equipped with the product, process, technical, compliance, and soft skills knowledge required to deliver outstanding customer experiences and achieve operational excellence.

Key Responsibilities

Training & Development Responsibilities

• Design, plan, and facilitate various training modules as identified through Training Needs Analysis (TNA) or as prescribed by the company and/or client.
• Deliver product, proc...