An Associate in the SMB Linux Support Team plays a crucial role in providing frontline technical support to end-users and ensuring the smooth operation of Linux-based systems. This entry-level position offers an opportunity to learn and develop foundational skills in Linux system administration and technical support.

Roles and responsibilities...

• Respond promptly to user inquiries and technical issues related to Linux systems.
• Escalate issues to higher-level support teams when necessary, ensuring timely resolution.
• Developing your expertise in the vast suite of technologies we work with.​
• Communicate technical information clearly to end-users, ensuring a positive and supportive experience during support interactions.
• Engage in training sessions to expand knowledge of Linux systems and support procedures.
• Attending and contributing to daily Linux standups.
• Having fun alongside some of the best engineers...