ResponsibilitiesSupport customers using Cloud Platform products, including Google Compute Engine and related servicesProvide technical assistance as part of a 24x5 global support organizationCollaborate with Engineers and Product Managers to enhance the productManage change requests and incident tickets for Incident Management, Problem Management, and Change ManagementFollow notification and escalation protocolsMaintain standards for communication with the business regarding operational issuesRequirementsAt least 1 year of experience as a Networking Engineer or in a combined role with SysadminProficiency in Linux/UNIX, Windows ServerKnowledge of web and mail protocols such as TLS, SMTPExperience with network protocols and technologies, including TCP, UDP, andBackground in routing protocols and network technologies like OSPF, BGP, EIGRP, VRRP, IP, HSRP, MPLSUnderstanding of network security practices, including firewall policies, VPN, and IPSECSkills in shell scripting and familiarit...