What you'll be doing:

Key Responsibilities

Service Delivery

• Manage and oversee SOC operations and delivery of managed security services to clients.
• Monitor service performance against SLAs and KPIs, ensuring consistent and high-quality execution.
• Implement standard procedures and best practices for incident management, threat monitoring, and vulnerability assessments.
• Serve as the escalation point for client concerns and day-to-day operational issues.
• Conduct regular reviews and contribute to client reports and communications.

Incident Response Support

• Coordinate and manage incident response efforts in collaboration with senior SOC staff and technical teams.
• Ensure timely detection, escalation, containment, and resolution of security incidents.
• Support post-incident reviews and help implement recommendations for continuous improvement.

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