Junior Operations Coordinator
Entry-Level Telecoms Support Role
Contract Personnel are seeking a motivated and customer-focused individual to join the operations team of a leading IT company as a Junior Operations Coordinator. This entry-level role is an excellent opportunity for someone starting a career in telecommunications, with full training and ongoing support provided.
Key Responsibilities
Serve as the first point of contact for customers reporting phone, broadband, and Wi-Fi issuesLog and manage customer faults accuratelyProvide basic troubleshooting support via phone, email, and service systemsEscalate complex issues to internal teams or suppliers when requiredKeep customers updated on fault progress in a professional and timely mannerSupport the operations team with service checks, diagnostics, and administrative tasks Desired Skills & Attribut...