This position provides support in the following areas:
● Site Network and System Monitoring
● Remote Monitoring of systems and services located at other Locations
● Ticket Review and Management
● Call Center Activities including call-out, customer, service support and vendor Communications
● Documentation of Activities Performed and Development of Procedures
● Data Center Information Management including asset, inventory, network and power systems
● Change Control Processing, Documentation and Communications
● Installation of servers and other equipment on the computer room floor
Day to day activities include visually reviewing equipment states, tracking and responding to repair and other tickets, monitoring the operations and statuses of servers and services on multiple computer screens, tracking and confirming computer room and other inventories, receiving/shipping repair components and tracking them, reviewing and managing computer room assets, confirming ...