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🥝 Key Account Manager

Forward Air | Chicago, United States | Posted June 08, 2026

Key Account Manager

Job Description

Job Description:

The Key Account Manager (KAM) is responsible for managing a portfolio of mid-market to strategic accounts, ensuring customer satisfaction, retention, and growth. Operating with limited guidance, the KAM proactively plans and executes account strategies, drives integration conversations, and partners cross-functionally to deliver value. The KAM serves as a conduit between external customers and internal stakeholders, ensuring alignment across Operations, Sales, Finance, Solutions Design, and Implementation.

Key Responsibilities:

  • Own Strategic Account Plans for assigned customers
  • Manage and Nurture Customer Accounts: Maintain and enhance customer relationships by providing personalized and proactive account management.
  • Conduct monthly touchpoints and QBRs
  • Understand the needs, objectives, and challenges of key accounts; leverage existing tools and resources to address key customer requirements
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