Job Description
The Key Account Manager is responsible for leading the strategic growth, retention, and expansion of high-value client accounts within a defined vertical. This role serves as the primary point of contact, building trusted relationships by understanding client goals, delivering insights, and driving long-term partnership success. The KAM develops and executes account growth plans, identifying cross-sell and upsell opportunities to maximize revenue across the product suite. Success in this role requires close collaboration with internal teams to support onboarding, optimize performance, resolve challenges, and influence product enhancements based on client needs. Additionally, the KAM leads client trainings and quarterly business reviews, providing data-driven recommendations and strategic roadmaps to ensure ongoing value and account health.

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