Responsibilities

• Build and maintain strong, long‑term relationships with key sellers, ensuring their needs are met, and any issues are addressed in a timely and effective manner
• Act as the main bridge between sellers and the operations team, ensuring effective coordination and alignment on service expectations
• Work closely with the operations team to ensure continuous improvement on seller experience, performance & operational processes
• Oversee accounts assigned by sales leads, including driving ADO growth, negotiating deals, operational improvement and campaign participation to maximize growth
• Proactively identify churn risks and implement retention strategies to maintain strong seller engagement and retention rates
• Ensure operational performance and SLAs meet agreed service standards through close coordination with internal teams.
• Conduct frequent check‑ins with key sellers to review performance, addres...