The Person:

• Matric.
• Must be fluent in Mandarin (non-negotiable).
• Tertiary qualification a strong advantage.
• Minimum 3 to 5 years customer service or administrative support experience.
• Logistics or warehousing background preferred.
• Must be able to start immediately.
• Familiarity with warehousing, freight or logistics operations, an added advantage.
• Excellent Excel skills.

The Job:

• Customer Service & Query Handling
  • Answer inbound phone calls and walk-in queries from existing customers.
  • Handle routine questions on pricing, service availability, delivery status, and account queries.
  • Log customer interactions in the system and elevate complex issues to the BDM.
• Quote Preparation Support
  • Assist the BDM with preparing customer quotes.
  • Track active quotes and follow up with customers on pending ones. <...