KPO Trainer - CREQ191446 Description Responsibilities:
Plans, conducts, coordinates and implements a comprehensive training program for processes and staff
Training components will be geared toward new hires, existing staff and individuals who seek one-on-one assistance
Preparing individual coaching plans; providing resources and assistance; scheduling orientation and ongoing training
Determines training needs from inputs provided by the operations team
Develops individual results by maintaining policy and procedure resources; providing coaching conducting training sessions; developing outcome improvement resources
Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions
Updates job knowledge by participating in educational opportunities; reading professional publications;
Be part of quality calibration and mentoring activities
Be prepared to...