**KYC Operational Excellence & Performance Lead** is a senior-level position responsible for leading and driving continuous improvement through data analysis, process optimization, and performance management. The role focuses on identifying inefficiencies, performing root cause analysis, and implementing data-driven improvements to enhance business performance, productivity, and decision-making for KYC (Know Your Client) improvement program at Citi.

**Responsibilities** :

+ Experience in Performance Reporting and KPI Management
+ Experience in Data analysis and Creating Performance Dashboards
+ Familiarity with Process Lifecycle Management and Automation
+ Experience with Workforce Planning and Capacity Modeling
+ Evaluating Performance of internal teams to ensure that Internal KPIs are met
+ Extensive Senior Operations Management experience
+ Building and maintaining relationships with key stakeholders
+ Ability to operate with a limited level o...