Job Summary We are looking for a Desktop Engineer to provide technical support and maintenance for desktops, laptops, printers, and other IT hardware and software. The ideal candidate will have hands‑on experience supporting end users in a professional environment.
Key Responsibilities - Provide technical support to end users for hardware, software, and networking issues (onsite or remotely).
- Install, configure, and maintain desktops, laptops, printers, and other peripherals.
- Troubleshoot system issues, including operating systems (Windows/macOS) and standard office applications.
- Set up and support user accounts, email, and access permissions.
- Maintain asset inventory and documentation of IT support activities.
- Coordinate with vendors for hardware replacements and warranty claims.
- Ensure timely resolution of tickets and maintain service level agreements (SLAs).
- Educate and guide users o...