Microsoft SME (Subject Matter Expert) – Level 2

Job Title

Microsoft SME – Level 2 (L2 Support Engineer / Microsoft Cloud Specialist)

Experience

∙2–3 years of relevant experience in Microsoft Technologies

∙Experience supporting Microsoft 365, Intune, Entra ID, Exchange Online, and SharePoint Online

environments

Job Summary

The Microsoft SME – Level 2 is responsible for providing advanced technical support, administration,

implementation, and troubleshooting of Microsoft cloud and hybrid environments. The role involves handling

escalated incidents, performing root cause analysis, supporting customer deployments, and collaborating with

internal and external stakeholders to ensure service availability and customer satisfaction.

Key Responsibilities

Microsoft 365 Administration

∙Man...