Location: SINGAPORE, Singapore

The Data Center Hosting (DCH) L2 Support Engineer provides in-depth analysis and resolution for escalated technical issues within the data center environment. This role involves maintaining and optimizing data center infrastructure, ensuring high availability and performance of systems, and documenting support processes and resolutions.

Responsibilities

• Advanced Troubleshooting: Diagnose and resolve complex hardware (servers, storage, networking gear) and software issues that are escalated from L1 support.
• Infrastructure Management: Monitor and maintain data center infrastructure, including power, cooling, physical security, and rack/stack of equipment.
• System Administration: Perform system administration tasks on various operating systems (Linux, Windows, etc.) and potentially virtualization technologies (VMware, Hyper‑V).
• Network Support: Assist with the setup, configuration, and troubl...