About the Role: We are seeking a highly skilled and experienced Desktop Management Specialist to join our Infrastructure Services (IS) team. The ideal candidate will bring over 7 years of expertise in desktop management, IT support, and service delivery, demonstrating technical acumen and exceptional problem-solving abilities in a dynamic, fast-paced environment.

Job Locations:

• Asheville, NC


• Durham, NC


• Dallas, TX

Key Responsibilities:

• Provide break/fix support for desktops, laptops, and peripherals.


• Re-image devices and reinstall/configure applications as required.


• Troubleshoot Windows OS, hardware issues, and enterprise applications.


• Collaborate with third-party vendors to escalate and resolve hardware issues.


• Document ...