Operation

• Conduct daily briefings, supervise and train staff in day-to-day laundry operations
• Ensure guest laundry, dry cleaning and pressing is completed according to department standards and procedures
• Ensure all guest requests are promptly attended to
• Records guests and staff laundry lists accurately
• Post bills accurately and in a timely manner
• Process all departmental paperwork
• Check all laundry machinery to ensure that all filters are cleaned regularly and press covers are in good condition; report any machine defects to Engineering
• Ensure that team members are using laundry equipment properly and keeping them in good condition
• Keep a strict control and record of items sent for laundering by staff members
• Assist Executive Housekeeper in assessing team members’ attendance and performance

Other Responsibilities