Posting Details




Working Title Lead Administrative Desktop Support

Position Number 01475A

Department CLIENT SERVICES

Location Norfolk, VA

Type of Position Classified

Type of Job Full Time

EEO Category B Professionals

Job Description
Supervise and lead desktop support operations by managing a team of technical staff and providing hands-on technical leadership for university-managed IT services, including networked and standalone workstations, laptops, mobile devices, virtual desktops, cloud services, printers, and client- and server-side applications. Oversee incident management within your department, VIP and executive escalations, asset and inventory control, and cross-functional IT projects, ensuring timely resolution and minimal disruption to operations. Deliver exceptional technical and customer service to faculty and staff by building trusted relationships, maintaining thorough docu...