Permanent, Full Time
37 hours per week (Monday – Friday)
As Lead Case Handler - Damp & Mould Complex Cases, you’ll play a key role in managing and coordinating high-risk and complex housing cases, ensuring residents live in safe, healthy homes.
This is a planner-led supervisory role, you’ll take ownership of case progression, stakeholder coordination, and service delivery, ensuring that every case is managed efficiently and compliantly.
Other Responsibilities:
Lead the end-to-end coordination and planning of complex damp & mould cases
Manage and maintain accurate case records, ensuring all actions and updates are logged
Act as a key point of contact for residents, providing clear and timely communication