Client Integration Specialist (German Speaking)

At Epsilon, our Platform Delivery teams are essential to maintaining the reliability, stability, and flawless functioning of our production systems and offerings. Your role will be integral in guaranteeing smooth user transitions and continuous engagement with our technology platform. By providing expert onboarding support and ongoing assistance, you will improve user engagement, overcome technical challenges, and passionately advocate for user needs.

Responsibilities

• Lead new client integrations from a technical perspective.
• Own the technical relationship for clients post‑launch, aligned with their Tier.
• Act as the primary liaison during technical integrations and as the secondary contact for fixing and debugging.
• Support the Client Management team when upsell opportunities are identified.
• Field and champion new Feature Requests submitted by retailers.
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