**Responsibilities**
- Lead the development and implementation of data strategies to analyze player support data and generate actionable insights for the business
- Drive the creation of KPIs and segmentation strategies to measure product engagement, adoption, and trends across various cohorts
- Lead the design, implementation, and maintenance of dashboards, ensuring data is visualized effectively and consistently across the organization
- Oversee the end-to-end management of ETL processes, ensuring efficiency and accuracy in data handling and transformations
- Provide strategic guidance and mentorship to junior data analysts, fostering a collaborative and data-driven team culture
- Work closely with stakeholders to define reporting requirements, deliver actionable insights, and ensure alignment on key data goals
- Take accountability for the accuracy and quality of the data reported by products, collaborating with teams to continuously improve data processes
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