We are looking for an experienced Lead, IT Service Management to build and lead our ITSM capability at Group level. The role will involve developing and deploying ITSM solutions, coordinating the rollout of the ITSM system across all Group countries, and defining IT service management processes at Group level.
Act as solution owner for Mehiläinen’s tailored ITSM solution, coordinate the rollout of the ITSM system, define IT service management processes, build Mehiläinen’s Service Management Office, and monitor service management KPIs.
The ideal candidate will have at least five years of experience in IT service management or ITSM systems, hands‑on experience developing or deploying ITSM solutions, and ITIL certification. The role offers a range of attractive benefits, including flexible work arrangements and opportunities to work from any of our Group’s operating countries.