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🥝 Lead, IT Services Management (Based in Petaling Jaya)

StarHub | Seksyen 13, Malaysia | Posted June 15, 2026

Lead, IT Services Management (Based in Petaling Jaya)

Job Description

Job Description

A) ITSM Operations, Production Stability & ServiceNow Tools Support

  • Major Incident Management: Able to drive business impacting incidents, with Command & Control to resolve the incidents and in turn minimize or avoid business impact

  • Integrates and supports world-class 24x7x365 systems availability and performance through effective Incident, Change and Service Level Management processes, clear executive communications, and service recovery activities.

  • Helms and leverages the ServiceNow / ITSM tool(s) / Slack and processes for
  • Incident Management, Problem Management, Change Management, Knowledge Management, and Service Request Management.

  • Applies ITIL framework into the IT Organisation for effective management and control. Sees through the implementation of the framework across the IT teams.
  • Adopts and adapts the ITIL framework within day-to-day situations and responsibiliti...

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