Job Title: Lead Patient Feedback

Function / Department:

Patient Feedback

Reports To:

Head of Department (HOD)

Job Purpose:

Lead patient experience and involvement by encouraging the patient voice, coordinating diverse patient feedback, analyzing feedback, and driving resolutions by liaising with stakeholders.

Key Accountabilities & Responsibilities:

Service

• Interact with in-patients, out-patients, and EHC guests to ensure a pleasant experience.
• Analyze patient feedback on services and forward analysis reports with recommendations to HOD for action.
• Act as a single point of contact for all customer feedback received via any source (e.g., website, email).
• Resolve and respond to feedback, queries, or issues within stipulated timelines by liaising between complainant and respective team...