Lead Payments Operations Specialist

We’re searching for a Lead Payments Operations Specialist to join our Digital Payments team in a hybrid capacity (Tuesdays and optional Thursdays) from our Toronto office. In this role, you will own the execution and integrity of our payments operations function. You will own dispute metrics, ACH return exposure, fraud escalation, and KYC exception resolution, and direct an Operations Analyst to execute against the standards you set. If you’ve worked in a payfac, ISO, or acquiring environment and are ready to own outcomes rather than just execute tasks, this role was built for you.

What You’ll Do

• Dispute and chargeback management: evidence packages, outcome tracking, and ratio exposure and refund workflows managed end-to-end.
• ACH return monitoring: tracking return rate trends, identifying patterns that indicate systemic issues, and surfacing actionable findings to product and customer success teams fo...