2) Dimensions
What are the areas (in quantitative terms) the job has an impact on?
#
Parameters
Numbers
Remarks
1
Manpower
Senior Management All employees Aligning with business for planning, initiatives and programs Approval for budget, team members 3
Processes
Operations, IT, Product Customer Service Finance Leading breakthrough process improvements Driving change management Process compliance and maturity 5
Digital engagement
Digital customer journey
Enabling digital customer facilitation across Customer life cycle to provide competitive edge to business
5
Automation
Opportunity identification and capability building
Have expertise to drive Automation New technologies for automation – Intelligent OCR, Voice Bots...