Responsibilities

• Work closely with teachers to understand the progression of students and provide actionable feedback to parents.
• Provide excellent customer experience to increase satisfaction, growth, and retention.
• Develop and follow up with customers, maintaining strong relationships.
• Work towards achieving service excellence and meeting monthly KPIs.

Qualifications

• 1-2 years of experience in customer service, teaching, call center, telesales, and/or account management.
• Excellent communication skills.
• Highly customer‑centric, understanding and profiling customers’ needs.
• Ability to work independently and as a team player.
• Fluency in Mandarin (reading, writing, speaking) to handle Mandarin‑speaking customers.
• Resourceful and able to perform well under pressure.
• Experience in an educational environment is advantageous.
• Candidates with senior experie...