The Learning Specialist delivers learning programs for both drivers and head office employees, fostering operational excellence and a culture of continuous growth. Reporting to the Training Manager, this role manages and administers the Lotus LMS, develops and updates training materials, and monitors post-training performance to ensure effectiveness. The Learning Specialist works closely with HR, Recruitment, and Operations teams, supports engagement initiatives, and prepares timely end-of-day reports. Through these efforts, the role helps build a skilled and motivated workforce, directly enhancing service quality and supporting the company’s business objectives.