Job Summary The Level 2 Field Technician is responsible for providing onsite technical support for AV, end‑user computing devices, workplace technologies, and IT infrastructure. This role serves as an escalation point for Level 1 support, ensuring timely resolution of incidents, service requests, and technical issues while delivering excellent customer service to internal stakeholders and business users.
Key Responsibilities - Provide Level 2 technical support for hardware, software, and workplace technology issues.
- Diagnose and troubleshoot incidents.
- Support Microsoft Windows environments, Microsoft 365 applications, and collaboration platforms such as Microsoft Teams and Zoom.
- Perform installation, configuration, maintenance, and replacement of IT equipment.
- Manage onboarding and offboarding activities including device provisioning, account setup, and access support.
- Support meeting room and AV technolo...