This is a Systems Administrator and Client Relationship Lead position at a 30-year-old IT Managed Services Provider. The person in this role will own both the technical infrastructure and the client experience for a portfolio of customer accounts, many of whom are technologically sophisticated, cutting-edge software startups and security-conscious VC firms. They are the senior technical authority that clients rely on – and they need to be someone a non-technical founder trusts as much as a technical CTO respects.
If your candidate can diagnose a security incident and then explain what happened to an operations manager in plain language – and leave that person feeling confident, not confused – they belong here.