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🥝 Lm178: Specialty Customer Representative (Cuautitlán)
Link-Worldwide | cuautitlán, Mexico | Posted June 15, 2026
Job Description
Lead or Senior Levels of these positions may: - Handle escalated or more complex issues
- Coordinate team activities or those of agency contract staff
- Support supervisor or manager activities
- Support the design, review and implementation of processes and procedures
General Job Description - Provide forward thinking solutions for shipment issues leading to positive customer interactions
- Utilize interpersonal and rapport building skills to promote customer engagement and demonstrate empathy in handling difficult interactions
- Analyze ongoing trends/problems that affect customer satisfaction and provide feedback for improvement opportunities
- Provide immediate notification to top accounts when their shipments experience delays or problems. Continuously communicate until problem is resolved
- Interact with other functional areas to identify needs of top accounts
- Within established authori...