Our jobs aren’t just about giving guests a smooth check‑in and check‑out; instead, we want to build and create an experience that is memorable and unique. Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move around the space and do what needs to be done, whether processing operational needs, addressing guest requests, completing reports, or sharing highlights of the local area. The Guest Experience Expert makes transactions feel like part of the overall experience.
No matter what position you are in, there are a few things that ...