Umzimkulu, South Africa | Posted on 06/04/2026

Key Responsibilities

• Overall day-to-day management of the lodge and spa operations
• Delivering a consistently high standard of guest service and personalised experiences
• Financial management including budgeting, cost control, stock management, and reporting
• Staff recruitment, training, scheduling, performance management, and team development
• Upholding brand standards, lodge policies, and health & safety compliance
• Liaising with head office and external suppliers
• Ensuring seamless coordination between all departments
• Guest relations, hosting, and handling of special requests and feedback
• Front office, reservations, and revenue optimisation
• Oversight of food and beverage service in collaboration with the kitchen team
• Marketing support, guest communication, and reputation management
• Event coord...