Responsibilities

1. Manage day-to-day administration of the LogicMonitor platform, including user management, monitoring configurations, device onboarding, dashboards, and alerting.
2. Process MACDs (Moves, Adds, Changes, Deletes) across devices, groups, configurations, etc.
3. Validate, troubleshoot, and resolve LogicMonitor platform issues, escalating to vendor support when necessary.
4. Maintain data consistency, accuracy, and hygiene within the platform.
5. Build reports for clients and internal Service Delivery staff.
6. Research, update, and maintain thousands of device Data Sources across the platform to ensure health and keep requirements up to date across all hardware.
7. Design, build, and maintain LogicMonitor to ITSM (ServiceNow) workflows, integrations, and automations.
8. Work with LogicModules and stay aware of current and upcoming LogicMonitor functionality including LM Envision and Edwin AI (correlation, automa...