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🥝 Logistics Executive
NSL OILCHEM WASTE MANAGEMENT PTE. LTD. | singapore, Singapore | Posted June 25, 2026
Job Description
Job Description: - Manage large number of incoming calls. Directly work with customers by answering product and service questions; furnishing information about other products and services; process orders and prepare delivery documents; correspond with and go the extra miles to fulfill customer’s needs to ensure customer satisfaction.
- Resolve product or service problems by clarifying the customer's complaint; determine the cause(s) of the problem; discuss and propose solution; execute and follow up to ensure satisfactory closure.
- If problem was complicated or systemic, to elevate and redirect the issue to the appropriate team or department for resolution.
- Documentation and maintenance of customer records and operation details:
- Keep detailed customer records and update customer records after each interaction (such as compliment, complaint and feedback) with that customer.
- Assist the Sales and Marketing Team in boosting sales...