We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have a
SPOC/Loss Mitigation opportunity with a large mortgage servicing and financial Institution.
The
SPOC/Loss Mitigation is responsible for below specific duties.
Your specific duties will include:
- Serve as the Single Point of Contact (SPOC) for delinquent or high-value mortgage accounts.
- Maintain consistent borrower communication and provide guidance on available loss mitigation options.
- Contact borrowers to negotiate and implement loss mitigation solutions (loan modifications, short sales, deeds in lieu).
- Assist borrowers with account inquiries, payment options, and loan status updates.
- Manage inbound and outbound calls while delivering high-quality customer service.