We create and deliver tailored marketing strategies for Expedia Group’s brands, focusing on establishing strong connections and cohesive experiences for travelers and partners. The Loyalty Operations & Experience team keeps our loyalty programs running smoothly and improving over time.
The Loyalty Operations and Experience Manager serves as a subject matter expert for a defined set of loyalty experiences and is the owner of key operational processes. This role ensures the assigned loyalty experience area is intuitive, rewarding, and operationally robust across all touchpoints and channels, while staying aligned to our overall program and brand strategies.