Ecommerce Customer Support Executive (Fashion Retail)

Location: Dubai, UAE
Industry: Fashion Retail / Ecommerce

Key Requirements

• 24 years of Ecommerce Customer Support experience in Fashion Retail
• Fluent in Arabic & English (Mandatory)
• Experience handling D2C ecommerce websites and online customer support
• Familiarity with Shopify, Magento, Zendesk, Freshdesk, Ziwo or similar platforms
• Strong understanding of order management, returns, refunds and last-mile delivery processes
• Experience supporting GCC customers is preferred

Key Responsibilities

• Manage customer inquiries via phone, email, chat and WhatsApp
• Handle order tracking, delivery issues, returns, exchanges and refunds
• Monitor customer satisfaction and service SLAs
• Support abandoned cart recovery initiatives
• Resolve marketplace-related customer cases (Amazon, Noon, Na...